Weekly Summary for Kristen

Q1 complete — 100% bonus earned. All 3 goals hit. Satisfaction at 77% (target 65%).
Q2 kicked off Apr 16. Request Process scoping with Marwan + Arshi starts this week. Article Pipeline already has Article Tracker live.
CS Intelligence Tool rollout plan drafted — Genny sponsor, Tony L lead, Joaquin in the loop.
AI Use Cases with Jordan — will pull from help desk most-visited pages + EF API docs.